1. Why do I see Google Play Store Error 505?

    There are several reasons that could cause the error 505 in the Google Play Store.  

    1.1 Solution 1 - Uninstall Conflicting Apps

    If you have multiple BellaDati PHYD eCall apps installed on your Android device (e.g. Aviva eCall Assistance and Stardriver), the apps cause a conflict. Uninstall one of the apps. 

     

    1.2 Solution 2 - Clear Caches & Data 

    Firstly, you can try clearing caches and data of Google Play apps. 

    1. Go to Settings > Apps/Application Manager.

    2. Choose Google Play Store and select "Clear cache" and "Clear Data".

    3. Choose Google Play Service and select "Clear cache" and "Clear Data".

    4. Choose Download Manager and select "Clear cache" and "Clear Data".

     

    1.3 Solution 3. Adjust Android Settings 

    Some users solve the error 505 by adjusting one of the following settings. 

    Update the date and time: Go to Settings > Date and time, uncheck "Automatic date & time" and "Automatic time zone" and manually set the wrong date and time. Then go to home screen and go back to Date and time. This time manually set the correct date and time and recheck "Automatic date & time".

    Enable Download Manager: Go to Settings > Apps or Application Manager > Choose All apps > select Download Manage. If you see Enable, tap Enable; If you see Disable, you don't need to do anything.

    Remount SD card: unmount and remove the SD card from your phone first and then re-insert the SD card.

     

    1.4 Solution 4. Reconfigure Google Account

    Some users fix the error 505 by re-adding Google account on their devices. Also, if you are using the same Google account in multiple devices, you may want to remove the Google account from your other devices. 

    1. Tap Settings > Account > Google.

    2. Choose Google account and select "Remove Account".

    3. Restart your Android phone.

    4. Add your Google account back.

     

    1.5 Solution 5 - Reinstall Play Store Updates 

    The error 505 could happen when your Google Play Store app is outdated. You can update the app in these steps: 

    1. Launch Settings and choose Application Manager or Apps.

    2. Tap Google Play Store and choose Uninstall updates.

    3. Tap OK to confirm your choice.

    4. Then open the Google Play Store app and go back to Home Screen.

    5. The Google Play Store will automatically update to the newest version when there is a network connection.  

    2. I cannot see the NAME of the TEP Plug on the screen devices

    2.1 Solution 1 - Make sure that Bluetooth is enabled

    If the Bluetooth is not enabled, the app cannot connect to the TEP plug. Bluetooth can be enabled from the notification bar (slide it down and enable the Bluetooth option) or from the Settings (tap Settings > Bluetooth and enable Bluetooth).

     

    2.2 Solution 2 - Make sure that there are no errors in the app

    If some error is detected in the app, the error stripe is displayed at the top of the screen. If the error stripe is displayed, click it to see the error details. Clicking the detail will redirect you to the Settings related to the error.

     

    2.3. Solution 3 - Make sure that the TEP120 plug is online

    The smartphone can connect only to a TEP120 plug which is online (connected to the 12V socket). When TEP plug is online, the LED light is blinking. Once the Stardriver app is connected to the TEP120 plug, the LED light will be steady.

    You may need to start the engine of your car to turn your TEP120 plug online.

     

    2.4 Solution 4 - Make sure that the app can see the TEP120 plug

    Check whether the smartphone can see the TEP120 plug:

    1. Tap Settings > Bluetooth
    2. Confirm that the name of the TEP120 plug is displayed in the list of available devices (the name of the TEP120 plug is like TEP_XXX).

    If the name of the TEP plug is not displayed:

    1. Disable and re-enable Bluetooth.
    2. Unplug the TEP and plug it back into the car 12V socket.

    Sony Smartphone with Android 8

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    The Sony smartphones with Android 8 cannot connect to the TEP120 plug. This is a hardware issue of both devices.

    3. Smartphone is not automatically reconnected to the TEP120

    There might be several reasons why the TEP120 is not automatically reconnected to the TEP120:

     

    3.1 Solution 1 - Make sure that there are no errors in the app (e.g. Bluetooth is disabled)

    If some error is detected in the app, the error stripe is displayed at the top of the screen. If the error stripe is displayed, click it to see the error details. Clicking the detail will redirect you to the Settings related to the error.
    The main requirement to establish a connection to the TEP120 is having enabled Bluetooth on your smartphone.
    3.2 Solution 2 - Make sure that the smartphone is able to see the TEP120
    Smartphone Bluetooth issue may cause that the app is not able to reconnect to the TEP120. If the smartphone is not able to see the TEP120, it is not able to connect to it. In order to fix this issue, you can:
    1. Disable and re-enable Bluetooth on your smartphone
    2. Unplug the TEP120 and plug it back to your car 12V socket

     

    Errors in reconnecting

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    If the connection could not be established, the app will attempt to automatically reconnect in periodic intervals.

    4. Only a part of the trip route is displayed on the screen trip detail

    It necessary to make sure that smartphone does have the access to the GPS location. Following list contains the details of the settings which may cause that the GPS location is not correctly collected:

    4.1 Solution 1 - Make sure that there are no errors in the app

    The errors detected in the app will guide you to the setting which is causing the issue. If some error is detected in the app, the error stripe is displayed at the top of the screen. If the error stripe is displayed, click it to see the error details. Clicking the detail will redirect you to the Settings related to the error.

    Following errors may cause that the location information cannot be correctly acquired:

    • Power saving mode - if the smartphone is in the power saving mode, the app can collect the location information only while it's running in the foreground, once the app is in the background, location updates cannot be acquired
    • Location services are not enabled - if the location services on your smartphone are disabled, the location information cannot be acquired and updated
    • Location permissions are disabled - if the app does not have the access to the location (location permissions are disabled), the location information cannot be acquired and updated

    4.2 Solution 2 - Tweak the GPS settings

    The GPS settings of your phone can make a lot of difference in the calibration of your location. Your GPS can be using some assistance from other technologies to help get a better location. However, this will happen only when you have chosen the right settings. To check the GPS settings of your phone follow these steps:

     

    • Head to the settings menu of your device
    • Scroll to check for Location and tap on it
    • Under Location, tap on Mode

     

    Here you will notice that there are three different settings available under Mode. Depending on the setting you choose, your GPS can provide the most accurate location. You must choose the option “High Accuracy” because the other two options will limit the manner in which your GPS checks the location.


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